All Boxbird transactions are processed by PayPal in £ (pounds sterling) by credit or debit card or from a Paypal Account. All postage costs will be added to your order at the checkout.
If you wish to pay by cheque please send your order by email to hello@boxbird.co.uk noting your chosen payment method, and postage choice and send the cheque to the below postal address. Purchases will not be shipped until the cheque has cleared which can take up to 5 extra days. Cheques made payable to Alice Teague.
**Non-UK customers please read terms and conditions below for postage costs.
UK Postage Costs: for purchases between £0 - £149.99 = £5 p&p
for purchases of £150 + = £2 p&p
Collection from Boxbird Gallery & Studios = Free
Non-UK customers will need to pay an additional amount for postage. See below for details.
Artwork will be shipped in either rolled in a tube or in a large rigid envelope. These items will require a signature.
Non-UK customers
All over seas shipping costs £14.00 and does not include insurance. If you require insurance for your shipping please contact us before placing your order.
Shipping to Non UK countries will be sent via Royal Mail's overseas services. Please note that shipment to non UK countries may be subject to import duties and tax - Boxbird takes no responsibility for these charges.
Delivery
UK items will be sent via Royal Mail, Recorded Delivery (Signed for) or Special Delivery.
We aim to dispatch your parcel within 7 working days of placing your order. If you require items by a certain date please email us immediately after placing your online order with a date you need it by and we will make every effort to get it to you.
Returns
Boxbird does not offer a return service. This does not affect your statutory rights
Some monitors may display colours of prints incorrectly and the artwork may vary slightly from the colours you see on screen. Prints may have small variations in colour or pattern from the image on the the website, due to the nature of some of the printing processes used.
Breakages and damaged items
If any item arrives damaged please contact us immediately and keep the item and packaging used. You may be contcated by a member of the Royal Mail as part of their insurance process. Please wait for our instructions before returning the item to us.
Lost items
If your item does not arrive within 12 days of your order and you have not received correspondence from Boxbird informing you of a delay in delivery please contact us. Risk of loss passes to you once the item has been passed to Royal Mail.
If you have any other queries please contact us via the details below.
Boxbird, 14 St Johns Road, Brighton, BN3 2FB
Tel: 01273 734 295